How ResQAgents collects, uses, discloses, retains, and protects information.

Effective Date: [Month Day, Year]  ·  Last Updated: [Month Day, Year]

ResQAgents.com and its operating company, [Insert Full Legal Business Name], referred to in this Privacy Policy as “ResQAgents,” “we,” “us,” or “our,” respect your privacy.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:

• Visit ResQAgents.com or related websites;
• Submit a home or auto insurance request;
• Create or use a consumer account;
• Create or use an insurance-agency account;
• Purchase, receive, or manage leads;
• Contact our support team;
• Subscribe to communications; or
• Otherwise use our websites, portals, forms, applications, and services.

By using the Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with ResQAgents.

A. Information You Provide Directly

We may collect information that you voluntarily submit, including:

Identification and Contact Information

• First and last name
• Email address
• Telephone number
• Mailing or property address
• City, state, and ZIP code
• Date of birth
• Account username
• Account password
• Communication preferences

Auto Insurance Request Information

• Vehicle year, manufacturer, model, and ownership status
• Vehicle use
• Estimated daily mileage
• Requested coverage type
• Preferred deductible
• Driver's-license status
• SR-22 requirements
• Tickets, accidents, claims, DUI information, or license suspensions
• Additional driver information
• Current insurer and insurance status
• Military-service response
• Homeownership or rental status
• Policy and coverage preferences

Home Insurance Request Information

• Property address
• Property type
• Construction year
• Square footage
• Number of stories
• Number of bedrooms and bathrooms
• Purchase year
• Estimated rebuilding cost
• Current insurer and insurance status
• Policy-expiration timing
• Property and coverage preferences

Demographic and Eligibility-Related Information Depending on the form and applicable law, we may collect:

• Gender
• Marital status
• Education level
• Occupation
• Estimated credit-score range
• Household or property information
• Other information relevant to an insurance request

ResQAgents does not independently determine whether these factors may legally be used for insurance underwriting. Participating insurers and agencies are responsible for complying with applicable insurance and anti-discrimination laws.

Agency and Business Information Agency users may provide:

• Business and agency name
• Business address
• Insurance-license information
• National Producer Number or similar credentials
• States and product lines served
• Authorized-user information
• Business telephone number and email
• Billing information
• Lead preferences
• Account settings
• Transaction and purchase history
• Customer-service and dispute information

Communications We may collect information contained in:

• Emails
• Contact forms
• Support requests
• Recorded calls
• Text messages
• Surveys
• Reviews
• Complaints
• Other communications with us

Calls may be monitored or recorded where permitted by law for quality assurance, training, fraud prevention, dispute resolution, and compliance.

B. Information Collected Automatically

When you access the Services, we and our service providers may automatically collect:

• Internet Protocol address
• Browser type and version
• Device type
• Operating system
• Device identifiers
• General geographic location
• Referring and exit pages
• Pages viewed
• Links clicked
• Form interactions
• Session activity
• Date and time of access
• Cookie and tracking-technology information
• Advertising identifiers
• Account login and security events
• Error and performance data

We may use cookies, pixels, software-development kits, local storage, session-replay technology, analytics tools, and similar technologies, subject to applicable law and our configured practices.

C. Information From Other Sources

We may receive information from:

• Insurance agencies
• Insurance carriers
• Lead-generation partners
• Marketing and advertising partners
• Identity or business-verification providers
• Fraud-prevention providers
• Data and analytics providers
• Consumer-information providers
• Publicly available sources
• Social-media platforms
• Payment processors
• Other users or authorized representatives

We may combine this information with information collected directly through the Services.

2. Sensitive Personal Information

Some information collected through our insurance forms may be considered sensitive personal information under applicable law.

This may include:

• Account login credentials
• Precise property or residential information
• Driver-history information
• Estimated credit information
• Information concerning insurance claims
• Government-issued licensing information
• Other information legally classified as sensitive

We use sensitive personal information only for permitted purposes, such as processing insurance requests, preventing fraud, securing accounts, verifying users, complying with law, and providing requested services.

We do not use sensitive personal information to infer characteristics about individuals except where disclosed, legally permitted, and necessary for the requested service.

3. How We Use Personal Information

We may use personal information to:

• Operate and maintain the Services;
• Process home and auto insurance requests;
• Match consumers with participating insurance agencies or authorized partners;
• Deliver leads to eligible agency users;
• Create and manage accounts;
• Authenticate users and protect account security;
• Process payments and maintain transaction records;
• Communicate about insurance requests;
• Provide customer support;
• Send administrative and service-related communications;
• Send marketing communications when legally permitted;
• Personalize website content;
• Measure advertising and marketing performance;
• Analyze platform usage;
• Improve forms, matching systems, products, and services;
• Verify information and prevent fraud;
• Enforce our Terms and Conditions;
• Investigate complaints and disputes;
• Maintain records of consent and communication preferences;
• Comply with legal, regulatory, licensing, and reporting obligations;
• Establish, exercise, or defend legal claims; and
• Carry out other purposes disclosed when information is collected.

4. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients.

A. Participating Insurance Agencies and Professionals

When you request insurance information, we may disclose your information to participating insurance agencies, brokers, licensed professionals, carriers, or authorized insurance partners that may contact you regarding your request.

These parties may independently determine how they process your information. Their privacy practices are governed by their own policies and legal obligations.

B. Service Providers

We may disclose information to companies that perform services on our behalf, such as:

• Website hosting
• Cloud storage
• Form processing
• Lead delivery
• Customer relationship management
• Email and text-message delivery
• Telephone and call-management services
• Payment processing
• Identity verification
• Security and fraud prevention
• Analytics
• Advertising
• Customer support
• Legal, accounting, and compliance services

Service providers are authorized to process information for specified business purposes and subject to applicable contractual obligations.

C. Advertising and Analytics Partners

Subject to applicable law and your privacy choices, we may disclose identifiers, device information, website activity, and marketing information to analytics, advertising, and social-media partners.

These partners may use cookies or similar technologies to measure campaigns, provide relevant advertising, or understand website activity.

Where legally required, we will provide a mechanism to opt out of targeted advertising or activities legally defined as selling or sharing personal information.

D. Business Transactions

Personal information may be disclosed as part of an actual or proposed merger, acquisition, financing, sale of assets, reorganization, bankruptcy, or similar business transaction.

E. Legal and Safety Purposes

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with law, regulation, subpoena, court order, or legal process;
• Respond to government or regulatory requests;
• Protect the rights, safety, and property of ResQAgents or others;
• Investigate fraud, abuse, security events, or unlawful activity;
• Enforce contracts and policies; or
• Establish, exercise, or defend legal claims.

F. With Your Direction or Consent

We may disclose information to another party when you direct us to do so or provide consent.

5. Sale and Sharing of Personal Information

ResQAgents operates a lead-generation and insurance-connection platform.

When a consumer submits an insurance request, information may be provided to participating agencies or authorized partners in exchange for compensation or as part of a commercial arrangement.

Depending on applicable law, some of these transfers may be legally defined as a "sale" or "sharing" of personal information, even when no money is paid directly for a specific individual's information.

Categories of personal information that may be sold or shared may include:

• Identifiers and contact information
• Insurance-request information
• Vehicle or property information
• Demographic information
• Commercial information
• Internet or device activity
• Geolocation information
• Inferences based on submitted information
• Other information associated with an insurance inquiry

Categories of recipients may include:

• Insurance agencies
• Insurance carriers
• Licensed insurance professionals
• Lead buyers
• Marketing partners
• Advertising and analytics providers
• Authorized business partners

Where applicable, you may opt out by visiting the Your Privacy Choices page or by contacting us through the methods listed below.

We will also honor legally recognized browser-based opt-out preference signals, such as Global Privacy Control, where required.

6. Communication Consent and Preferences

When you submit an insurance request and affirmatively agree to the communication disclosure, you may authorize ResQAgents and the parties identified in that disclosure to contact you about insurance-related products or services.

Depending on your consent, communications may be delivered by:

• Telephone
• Email
• Text message
• Automatic telephone dialing technology
• Artificial or prerecorded voice
• Other communication technologies described at the point of collection

Consent to marketing communications is not a condition of purchasing a product or service.

Message and data rates may apply. Message frequency may vary.

You may:

• Reply STOP to an applicable text message;
• Use the unsubscribe link in an email;
• Ask a caller to place you on its internal do-not-call list; or
• Contact us at support@resqagents.com.

Withdrawing consent does not affect communications sent before the withdrawal was processed or non-marketing communications legally permitted without marketing consent.

Participating agencies and other third parties may maintain separate communication-preference records. You may need to contact them directly.

7. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

• Keep users signed in;
• Remember preferences;
• Maintain website security;
• Understand how users navigate the Services;
• Measure website and campaign performance;
• Identify technical problems;
• Prevent fraud;
• Personalize content; and
• Support advertising activities.

Where required, you may manage non-essential cookies through our cookie-preference tool.

You can also control certain cookies through your browser settings. Disabling cookies may affect website functionality.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide the Services;
• Maintain consumer and agency accounts;
• Complete transactions;
• Manage insurance requests and lead records;
• Document consent and communication preferences;
• Prevent fraud and abuse;
• Resolve complaints and disputes;
• Enforce agreements;
• Meet legal, regulatory, tax, accounting, and recordkeeping obligations; and
• Protect our rights and the rights of others.

Retention periods vary depending on the type of information, applicable law, contractual requirements, operational needs, and whether the information is involved in a dispute or investigation.

When information is no longer reasonably required, we may delete, anonymize, aggregate, or securely dispose of it.

9. Data Security

We use administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, destruction, loss, alteration, or disclosure.

These measures may include access controls, encryption, authentication, monitoring, employee training, service-provider reviews, and security procedures.

No internet transmission, website, database, or storage system is completely secure. We cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and notifying us promptly of suspected unauthorized access.

10. Children's Privacy

The Services are not directed to children under 16.

We do not knowingly collect, sell, or share personal information from children under 16 without legally required authorization.

If you believe a child has provided personal information through the Services, contact us so we can investigate and take appropriate action.

11. State Privacy Rights

Depending on your state of residence and the laws applicable to ResQAgents, you may have the right to:

• Confirm whether we process your personal information;
• Access personal information;
• Correct inaccuracies;
• Delete certain information;
• Obtain a portable copy;
• Opt out of the sale of personal information;
• Opt out of sharing for cross-context behavioral advertising;
• Opt out of targeted advertising;
• Limit certain uses of sensitive personal information;
• Opt out of certain profiling;
• Appeal a denied privacy request; and
• Receive equal service without unlawful discrimination for exercising privacy rights.

These rights are subject to legal definitions, exceptions, verification requirements, and applicability thresholds.

12. California Privacy Notice

This section applies to California residents where the California Consumer Privacy Act, as amended, applies to ResQAgents.

California residents may have rights to:

• Know the categories and specific pieces of personal information collected;
• Know the categories of sources;
• Know the business or commercial purposes for collection, sale, or sharing;
• Know the categories of third parties receiving information;
• Correct inaccurate personal information;
• Delete personal information, subject to exceptions;
• Opt out of the sale or sharing of personal information;
• Limit certain uses or disclosures of sensitive personal information; and
• Receive non-discriminatory treatment.

The categories of information collected and disclosed are described throughout this Privacy Policy.

To exercise applicable rights, visit Your Privacy Choices or contact us using the information below.

We do not knowingly sell or share the personal information of consumers under 16 without required affirmative authorization.

13. Privacy Requests

You may submit a privacy request by:

• Visiting the Your Privacy Choices page;
• Emailing privacy@resqagents.com; or
• Calling [Insert Privacy Telephone Number].

Please identify the type of request and provide sufficient information for us to locate relevant records.

We may verify your identity by matching information you provide with existing records or requesting additional verification appropriate to the request.

We will use verification information only for verification, fraud prevention, security, recordkeeping, and legal compliance.

14. Authorized Agents

Where permitted, you may authorize another person to submit a privacy request for you.

We may require:

• Written and signed authorization;
• Evidence of the agent's identity;
• Evidence that the agent is registered where legally required; and
• Direct verification or confirmation from you.

15. Appeals

Where applicable, you may appeal our decision concerning a privacy request by emailing privacy@resqagents.com and writing "Privacy Request Appeal" in the subject line.

Include the original request number and a brief explanation of why you believe the decision should be reconsidered.

16. Third-Party Websites and Services

The Services may contain links to insurance agencies, carriers, payment processors, social networks, or other third-party services.

We do not control the privacy or security practices of independent third parties.

Review their privacy policies before providing information directly to them.

17. International Users

The Services are intended primarily for users located in the United States.

If you access the Services from another country, your information may be transferred to and processed in the United States or other locations where our service providers operate.

Those locations may have privacy laws different from the laws in your country.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal obligations.

The revised version will be posted with an updated "Last Updated" date.

When legally required, we will provide additional notice or obtain consent.

19. Contact Us

Questions or requests concerning this Privacy Policy may be directed to:

[Full Legal Business Name]
Doing Business As: ResQAgents

Attention: Privacy Team

Address: [Complete Business Address]

Email: privacy@resqagents.com

Support Email: support@resqagents.com

Telephone: [Business Telephone Number]